A STUDY ON THE AWARENESS OF CONSUMER PROTECTION ACT AND THE PERFORMANCE OF THE TIRUNELVELI DISTRICT CONSUMER DISPUTES REDRESSAL FORUM

Consumer awareness is about making the consumer aware of his/her rights. It is a marketing term which means that consumers are aware of products or services, its characteristics and the other marketing P’s (place to buy, price, and promotion).Though the first consumer movement began in England after the Second World War, a modern declaration about consumer’s rights was first made in the United States of America in 1962, where four basic consumer rights (choice, information, safety and to be heard) were recognized. Ralph Nadar, a consumer activist, is considered as the ‘father of consumer movement’. March 15 is now celebrated as the World Consumer Rights Day. The United Nations in 1985 adopted, certain guidelines to achieve the objectives of maintaining protection for consumers and to establish high level ethical conduct for those engaged in production and distribution of goods and services.