A quality function deployment-based model for materials selection

Materials play a key role during the entire product design and manufacturing phase as a wrongly selected material may often lead to premature product failure causing loss of revenue and repute of the concerned manufacturing organization. While selecting the most suitable material for a specific application, the designers often need a sound and systematic methodology to deal with this problem having multiple candidate alternative choices and conflicting objectives. Most of the previously applied methodologies for material selection have either adopted criteria weights estimated using subjective judgments of the designers or failed to give due emphasis on the voice of the customers to meet their requirements. In this paper, a maiden venture is taken to solve the material selection problems using a quality function deployment (QFD)-based approach that can integrate the voice of the customers for a product with its technical requirements. The applicability and solution accuracy of this QFD-based material selection model is demonstrated with the help of four illustrative examples. To ease out the materials selection decision-making process, a user-friendly software prototype in Visual BASIC 6.0 is also developed.