Integration of collaboration and interaction analysis mechanisms in a concern-based architecture for groupware systems

Collaboration and interaction analysis allows for the characterization and study of the collaborative work performed by the users of a groupware system. The results of the analyzed processes allow problems in users’ collaborative work and shortcomings in the functionalities of the groupware system to be identified. Therefore, automating collaboration and interaction analysis enables users’ work to be assessed and groupware system support and behavior to be improved. This article proposes a concern-based architecture to be used by groupware developers as a guide to the integration of analysis subsystems into groupware systems. This architecture was followed to design the COLLECE groupware system, which supports collaborative programming practices and integrates an analysis subsystem that assesses different aspects of the work carried out by the programmers and adapts the functionality of the system under specific conditions.