Recovery from equipment failures in ATC: Determination of contextual factors

Human reliability assessment (HRA) currently uses various approaches to determine and quantify human error. These approaches are increasingly being employed in various safety-critical domains, such as air traffic management and its ground component air traffic control. HRA research over the years has shown the important role of the context in which human errors take place. Recent techniques now put more emphasis on the definition of key contextual factors and their impact on the reliability of human performance. This paper presents a review of the current understanding of contextual factors in various industries. It uses this together with results from controller interviews to identify the contextual factors relevant to controller recovery from equipment failures in air traffic control. These factors should be used in conjunction with an appropriate method to analyse the performance of a controller during the process of recovery from failures.