Problems Examination in Quality Management System

In the work, there was a method of problems examination presented in the certified quality management system according to the ISO 9001 standard. The own method of problems examination was suggested on the basis of reports from audits of the third party. There are method assumptions as well as practical application presented for the examination of nonconformities and weaknesses on a sample of 892 organizations certified by a chosen certifying body. Different types of compilations of obtained results are showed. Different possibilities of their application for the examination of relations of identified problems were indicated, depending on the size and profile of examined organizations. Different types of statistical tests were used in the method together with their possibilities. Concrete examples of uses of the method and statistical tests were provided for examining the relations between the size as well as profile of the organization and the number as well as type of nonconformities and weaknesses. It was attempted to determine what possibilities the method provides and to give the examples of its practical use. Additionally, an attention was paid to potential difficulties when applying the method.