Adaptive processes for knowledge creation in complex systems: The case of a global IT consulting firm

Knowledge is becoming more important as the foundation of a resource-based theory of the firm but the process of knowledge creation is still neglected. There is no clear understanding of the processes that an organization should adopt to create new knowledge. Drawing on complex adaptive theory, we developed a holistic process to provide a means for knowledge creation; based on the properties of CAS, multiple level processes for knowledge creation were identified. Data collected from a leading multinational IT consulting firm was used to illustrate how the proposed processes were implemented.