An investigation of moderators of the link between technology use in the supply chain and supply chain performance

We studied the moderating effect of process innovation, partnership quality, and uncertainty on the relationship between technology use in a supply chain and their effect on supply chain performance. A Web-based survey was used to collect data empirically from 276 manufacturing organizations. An analysis of the data showed that the effect of technology use in the supply chain on its performance was moderated by process innovation, partnership quality, and competitive uncertainty. In addition, partnership quality was the only variable that had a direct effect on supply chain performance.