Title of article :
A Survey and Empirical Study of Virtual Reference Service in Academic Libraries Original Research Article
Author/Authors :
Xiangming Mu، نويسنده , , Alexandra Dimitroff، نويسنده , , Jeanette Jordan، نويسنده , , Natalie Burclaff، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 2011
Abstract :
Virtual Reference Services (VRS) have high user satisfaction. The main problem is its low usage. We surveyed 100 academic library web sites to understand how VRS are presented. We then conducted a usability study to further test an active VRS model regarding its effectiveness.
Journal title :
The Journal of Academic Librarianship
Journal title :
The Journal of Academic Librarianship
