مرکز منطقه ای اطلاع رساني علوم و فناوري - Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality

Title of article :

Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality

Author/Authors :

Pratibha A. Dabholkar، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 1996

Pages :

From page :

To page :

Keywords :

Multientity scaling , Context induced rating instability

Journal title :

International Journal of Research in Marketing

Serial Year :

1996

Journal title :

International Journal of Research in Marketing

Record number :

124371

Link To Document :