Commercial and interpersonal relationships; Using the structure of interpersonal relationships to understand individual-to-individual, individual-to-firm, and firm-to-firm relationships in commerce

Dawn Iacobucci، نويسنده , , Amy Ostrom، نويسنده ,

ماهنامه با شماره پیاپی سال 1996

20

53

72

Effect of waiting time , Consumer Evaluation , service delivery , Technology-based self-service , New technology-based service , Self-service options , Service Quality , Models of service quality , Attribute-based decision model , Affect-based decision model

International Journal of Research in Marketing

1996

International Journal of Research in Marketing

124372