مرکز منطقه ای اطلاع رساني علوم و فناوري - Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice

Title of article :

Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice

Author/Authors :

Paul G. Patterson، نويسنده , , Elizabeth Cowley، نويسنده , , Kriengsin Prasongsukarn، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 2006

Pages :

From page :

263

To page :

277

Keywords :

fairness , service recovery , Individual cultural values , Justice theory , Satisfaction

Journal title :

International Journal of Research in Marketing

Serial Year :

2006

Journal title :

International Journal of Research in Marketing

Record number :

124607

Link To Document :