مرکز منطقه ای اطلاع رساني علوم و فناوري - A critique of the issues and theoretical assumptions in service quality measurement in the lodging industry: Time to move the goal-posts?

Title of article :

A critique of the issues and theoretical assumptions in service quality measurement in the lodging industry: Time to move the goal-posts?

Author/Authors :

Yuksel Ekinci، نويسنده , , Michael Riley، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 1998

Pages :

From page :

349

To page :

362

Keywords :

Quality , Customer satisfaction , Service , Hotels

Journal title :

International Journal of Project Management

Serial Year :

1998

Journal title :

International Journal of Project Management

Record number :

124757

Link To Document :