Title of article
Service in the restaurant industry: an American and Irish comparison of service failures and recovery strategies
Author/Authors
R. D. Mueller، نويسنده , , A. Palmer، نويسنده , , R. Mack، نويسنده , , R. McMullan، نويسنده ,
Issue Information
ماهنامه با شماره پیاپی سال 2003
Pages
24
From page
395
To page
418
Keywords
Restaurant industry , American–Irish comparison , Recovery strategies , Service failures
Journal title
International Journal of Project Management
Serial Year
2003
Journal title
International Journal of Project Management
Record number
124919
Link To Document