مرکز منطقه ای اطلاع رساني علوم و فناوري - Social regard: a link between waiting for service and service outcome

Title of article :

Social regard: a link between waiting for service and service outcome

Author/Authors :

Ken Butcher، نويسنده , , Troy Heffernan، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 2006

Pages :

From page :

To page :

Keywords :

Waiting , Service , Cafe , Social regard , Friendliness , Apology , experimental study

Journal title :

International Journal of Project Management

Serial Year :

2006

Journal title :

International Journal of Project Management

Record number :

125000

Link To Document :