Title of article
Hospitality service failures: Who will be more dissatisfied?
Author/Authors
Haksin Chan، نويسنده , , Lisa C. Wan، نويسنده , , Leo Y.M. Sin، نويسنده ,
Issue Information
ماهنامه با شماره پیاپی سال 2007
Pages
15
From page
531
To page
545
Keywords
Service failures , Dissatisfaction , Values , FACE , Fate
Journal title
International Journal of Project Management
Serial Year
2007
Journal title
International Journal of Project Management
Record number
125084
Link To Document