Modelling user acceptance of building management systems

This study examines user acceptance of building management systems (BMS) using a questionnaire survey. These systems are crucial for optimising building performance and yet it has been widely reported that users are not making full use of their systemsʹ facilities. Established models of technology acceptance have been employed in this research, and the positive influence of user perceptions of ease of use and compatibility has been demonstrated. Previous research has indicated differing levels of importance of perceived ease of use relative to other factors. Here, perceived ease of use is shown generally to be more important, though the balance between this and compatibility is moderated by the user perceptions of voluntariness.