Discrete-event simulation based performance quantification of web-based and traditional bidder inquiry processes

This paper describes an innovative application of discrete-event simulation to model and evaluate differences in business processes following the introduction of new information technologies. Validated models can be used by offices considering the new technology to calibrate existing work loads and then to predict the expected impact of new information technology on measurable business metrics. Following the introduction of the technology, this model may assist in the real-time verification of user paths incorporated in software support tools. This paper will be of interest to those evaluating the impact of information technology and public construction contract administration.