مرکز منطقه ای اطلاع رساني علوم و فناوري - Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the ‘people-by-numbers’ approach

Title of article :

Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the ‘people-by-numbers’ approach

Author/Authors :

CatrinaAlferoff، نويسنده , , David Knights، نويسنده ,

Issue Information :

فصلنامه با شماره پیاپی سال 2008

Pages :

From page :

To page :

Journal title :

Information and Organization

Serial Year :

2008

Journal title :

Information and Organization

Record number :

134275

Link To Document :