Evaluating the Impact of Information Systems on Governmental Organizations in IRAN: the Case of ICT Ministry

ABSTRACT The DeLone and McLean Model of Information Systems (IS) Success is one of the most accepted and used models in the Information System literature. Generally, the model has been utilized to explain Information System impact and success. However, in rare occasions it has been used on its entirety to measure success at the organizational level of analysis and in the governmental process. In this study, the relationships in the DeLone and McLean’s model were evaluated. Six departments from the ICT Ministry in Iran were randomly selected as the studyʹs data. A survey methodology was chosen to administer the data. Sums of 363 questionnaires were obtained. Factor analysis, correlation analysis, regression analysis, and path analysis were applied to analyze and evaluate the dissertation’s model. Initial findings of this study mainly did not highly validate the chosen model as it was originally predicted. The findings show that information systems impact and success is a three variables model. We also draw two managerial implications that are quite new for this public administration.