Dynamic staffing in a telephone call center aiming to immediately answer all calls

Ward Whitt، نويسنده ,

دوماهنامه با شماره پیاپی سال 1999

8

205

212

Server sta ng , Operator sta ng , Predicting remaining call holding times , forecasting , In nite-server models , Nonstationary queues , Telephone call centers

Operations Research Letters

1999

Operations Research Letters

137174