• Title of article

    Dynamic staffing in a telephone call center aiming to immediately answer all calls

  • Author/Authors

    Ward Whitt، نويسنده ,

  • Issue Information
    دوماهنامه با شماره پیاپی سال 1999
  • Pages
    8
  • From page
    205
  • To page
    212
  • Keywords
    Server sta ng , Operator sta ng , Predicting remaining call holding times , forecasting , In nite-server models , Nonstationary queues , Telephone call centers
  • Journal title
    Operations Research Letters
  • Serial Year
    1999
  • Journal title
    Operations Research Letters
  • Record number

    137174

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=137174