• Title of article

    Perceived service quality and customer satisfaction in a store performance framework : An empirical study of Swedish grocery retailers

  • Author/Authors

    Anne M?gi، نويسنده , , Claes-Robert Julander، نويسنده ,

  • Issue Information
    دوماهنامه با شماره پیاپی سال 1996
  • Pages
    9
  • From page
    33
  • To page
    41
  • Keywords
    Perceived Service Quality , Labour productivity , overall store performance
  • Journal title
    Journal of Retailing and Consumer Services
  • Serial Year
    1996
  • Journal title
    Journal of Retailing and Consumer Services
  • Record number

    148523

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=148523