مرکز منطقه ای اطلاع رساني علوم و فناوري - Service quality: New directions in theory and practice : Ronald T Rust and Richard L Oliver (eds) Sage, Thousand Oaks, CA (1994) 289 pp $17.95 ISBN 0 8039 4920 0

Title of article :

Service quality: New directions in theory and practice : Ronald T Rust and Richard L Oliver (eds) Sage, Thousand Oaks, CA (1994) 289 pp $17.95 ISBN 0 8039 4920 0

Author/Authors :

Bill Merrilees، نويسنده ,

Issue Information :

دوماهنامه با شماره پیاپی سال 1996

Pages :

From page :

187

To page :

189

Journal title :

Journal of Retailing and Consumer Services

Serial Year :

1996

Journal title :

Journal of Retailing and Consumer Services

Record number :

148545

Link To Document :

https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=148545