مرکز منطقه ای اطلاع رساني علوم و فناوري - On great service: A framework for action : Leonard L Berry The Free Press, New York (1995) 292 pp $28 ISBN 0 02 918555 6

Title of article :

On great service: A framework for action : Leonard L Berry The Free Press, New York (1995) 292 pp $28 ISBN 0 02 918555 6

Author/Authors :

Jochen Wirtz، نويسنده ,

Issue Information :

دوماهنامه با شماره پیاپی سال 1997

Pages :

From page :

To page :

Journal title :

Journal of Retailing and Consumer Services

Serial Year :

1997

Journal title :

Journal of Retailing and Consumer Services

Record number :

148566

Link To Document :