Title of article :
Do warranties influence perceptions of service quality? : A study of the automobile repair and service industry
Author/Authors :
Syed Saad Andaleeb، نويسنده , , Amiya K. Basu، نويسنده ,
Issue Information :
دوماهنامه با شماره پیاپی سال 1998
Pages :
5
From page :
87
To page :
91
Keywords :
service quality evaluation , Customer satisfaction , SERVQUAL
Journal title :
Journal of Retailing and Consumer Services
Serial Year :
1998
Journal title :
Journal of Retailing and Consumer Services
Record number :
148626
Link To Document :
https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=148626
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