مرکز منطقه ای اطلاع رساني علوم و فناوري - The role of organizational service climate in generating control and empowerment among workers and customers

Title of article :

The role of organizational service climate in generating control and empowerment among workers and customers

Author/Authors :

Dana Yagil، نويسنده , , Iddo Gal، نويسنده ,

Issue Information :

دوماهنامه با شماره پیاپی سال 2002

Pages :

From page :

215

To page :

226

Journal title :

Journal of Retailing and Consumer Services

Serial Year :

2002

Journal title :

Journal of Retailing and Consumer Services

Record number :

148752

Link To Document :