Title of article :
A model of the antecedents of should and will service expectations
Author/Authors :
Maria Kalamas، نويسنده , , Michel Laroche، نويسنده , , Adélaïde Cézard، نويسنده ,
Issue Information :
دوماهنامه با شماره پیاپی سال 2002
Keywords :
Services , Expectations , Determinants , model , airline industry , Antecedents
Journal title :
Journal of Retailing and Consumer Services
Journal title :
Journal of Retailing and Consumer Services
