The impact of service quality and marketing on financial performance in the hospital industry: an empirical examination

P. S. Raju، نويسنده , , S. C. Lonial، نويسنده ,

دوماهنامه با شماره پیاپی سال 2002

14

335

348

Marketing orientation , Service Quality , Healthcare , Continuous Quality Improvement (CQI) , Total Quality Management (TQM) , Quality context , Financial performance

Journal of Retailing and Consumer Services

2002

Journal of Retailing and Consumer Services

148763