• Title of article

    Complacency and service quality: an overlooked condition in the GAP Model

  • Author/Authors

    Francisca Rosene، نويسنده ,

  • Issue Information
    دوماهنامه با شماره پیاپی سال 2003
  • Pages
    5
  • From page
    51
  • To page
    55
  • Journal title
    Journal of Retailing and Consumer Services
  • Serial Year
    2003
  • Journal title
    Journal of Retailing and Consumer Services
  • Record number

    148769

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=148769