Title of article
An investigation of self-concept: actual and ideal self-congruence compared in the context of service evaluation
Author/Authors
Yuksel Ekinci، نويسنده , , Michael Riley، نويسنده ,
Issue Information
دوماهنامه با شماره پیاپی سال 2003
Pages
14
From page
201
To page
214
Keywords
Service Quality , Customer satisfaction/dissatisfaction , Attitudes , Self-concept
Journal title
Journal of Retailing and Consumer Services
Serial Year
2003
Journal title
Journal of Retailing and Consumer Services
Record number
148785
Link To Document