مرکز منطقه ای اطلاع رساني علوم و فناوري - The role of pure and quasi-moderators in services: an empirical investigation of ongoing customer

Title of article :

The role of pure and quasi-moderators in services: an empirical investigation of ongoing customer–service-provider relationships

Author/Authors :

Neeru Sharma، نويسنده ,

Issue Information :

دوماهنامه با شماره پیاپی سال 2003

Pages :

From page :

253

To page :

262

Keywords :

Trust , Alternative attractiveness , Service satisfaction , Relationshipcommitm ent , Switching cost

Journal title :

Journal of Retailing and Consumer Services

Serial Year :

2003

Journal title :

Journal of Retailing and Consumer Services

Record number :

148789

Link To Document :