Title of article
Measuring service quality of banks: Scale development and validation
Author/Authors
Osman M. Karatepe، نويسنده , , Ugur Yavas، نويسنده , , Emin Babakus، نويسنده ,
Issue Information
دوماهنامه با شماره پیاپی سال 2005
Pages
11
From page
373
To page
383
Keywords
Banking , Service Quality , Scale development , Northern Cyprus
Journal title
Journal of Retailing and Consumer Services
Serial Year
2005
Journal title
Journal of Retailing and Consumer Services
Record number
148862
Link To Document