مرکز منطقه ای اطلاع رساني علوم و فناوري - Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions

Title of article :

Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions

Author/Authors :

Michael D. Hartline، نويسنده , , Keith C. Jones، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 1996

Pages :

From page :

207

To page :

215

Journal title :

Journal of Business Research

Serial Year :

1996

Journal title :

Journal of Business Research

Record number :

154138

Link To Document :