مرکز منطقه ای اطلاع رساني علوم و فناوري - Justice perceptions of complaint-handling: a cross-cultural comparison between PRC and Canadian customers

Title of article :

Justice perceptions of complaint-handling: a cross-cultural comparison between PRC and Canadian customers

Author/Authors :

Michael K. Hui، نويسنده , , Kevin Au، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 2001

Pages :

From page :

161

To page :

173

Keywords :

Cross-cultural , customer , Complaint-handling

Journal title :

Journal of Business Research

Serial Year :

2001

Journal title :

Journal of Business Research

Record number :

154545

Link To Document :