مرکز منطقه ای اطلاع رساني علوم و فناوري - Customer relationships with service personnel: do we measure closeness, quality or strength?

Title of article :

Customer relationships with service personnel: do we measure closeness, quality or strength?

Author/Authors :

Liliana L. Bove، نويسنده , , Lester W. Johnson، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 2001

Pages :

From page :

189

To page :

197

Keywords :

relationship , Customer , Service personnel

Journal title :

Journal of Business Research

Serial Year :

2001

Journal title :

Journal of Business Research

Record number :

154595

Link To Document :