مرکز منطقه ای اطلاع رساني علوم و فناوري - A content analysis of outcomes and responsibilities for consumer complaints to third-party organizations

Title of article :

A content analysis of outcomes and responsibilities for consumer complaints to third-party organizations

Author/Authors :

Debbie Thorne McAlister، نويسنده , , Robert C. Erffmeyer، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 2003

Pages :

From page :

341

To page :

351

Keywords :

Consumer , Complaint behavior , Insurance industry , Marketing Strategy , sales

Journal title :

Journal of Business Research

Serial Year :

2003

Journal title :

Journal of Business Research

Record number :

154737

Link To Document :