مرکز منطقه ای اطلاع رساني علوم و فناوري - Performance, satisfaction and turnover in call centers: The effects of stress and optimism

Title of article :

Performance, satisfaction and turnover in call centers: The effects of stress and optimism

Author/Authors :

Tracy L. Tuten، نويسنده , , Presha E. Neidermeyer، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 2004

Pages :

From page :

To page :

Keywords :

Optimism , Role conflict and ambiguity , Job satisfaction , job performance , Call centers , stress

Journal title :

Journal of Business Research

Serial Year :

2004

Journal title :

Journal of Business Research

Record number :

154812

Link To Document :