• Title of article

    Performance, satisfaction and turnover in call centers: The effects of stress and optimism

  • Author/Authors

    Tracy L. Tuten، نويسنده , , Presha E. Neidermeyer، نويسنده ,

  • Issue Information
    ماهنامه با شماره پیاپی سال 2004
  • Pages
    9
  • From page
    26
  • To page
    34
  • Keywords
    Optimism , Role conflict and ambiguity , Job satisfaction , job performance , Call centers , stress
  • Journal title
    Journal of Business Research
  • Serial Year
    2004
  • Journal title
    Journal of Business Research
  • Record number

    154812

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=154812