The //1 retrial queue: New descriptors of the customer’s behavior

We consider queuing systems where customers are not allowed to queue; instead of that they make repeated attempts, or retrials, in order to enter service after some time. The performance of telephone systems and communication networks modelled as retrial queues differs from standard waiting lines because typically the retrial group is an invisible queue which cannot be observed. As a result, the original flow of primary arrivals and the flow of repeated attempts become undistinguished. Our aim in this paper is to consider some aspects of this problem. Thus, we focus on the main retrial model of M / G /1 type and investigate the distribution of the successful and blocked events made by the primary customers and the retrial customers.