An approximate MVA algorithm for exponential, class-dependent multiple servers

Mean value analysis (MVA) is an efficient algorithm for determining the mean sojourn time, the mean queue length, and the throughput in a closed multiclass queueing network. It provides exact results for the class of product-form networks. Often different classes have different service requirements in FCFS queues, but such networks are not of product form. There are several possibilities to compute performance measure for such nodes and networks. In this paper we present an approximation formula for multiple-server FCFS queues with class-dependent service times as a Norton flow equivalent product node, where the departure rate of any class depends on the number of customers of all classes in the queue. We will use this approximation in the sojourn time formula of some exact and approximate MVA algorithms.