Evaluation of the impact of different human factor models on industrial and business processes

The human factor is becoming a main topic in modelling and simulation; this paper proposes an approach for evaluating quantitatively the potential benefits for introducing these aspects versus the different possible modelling alternatives in order to support the simulation experts. In particular, this research is focused on micro-logistics in order to emphasise the impact of human behaviour in industrial and business processes, providing also real cases as support for validation of the proposed approach.