Multi-criteria performance analysis for decision making in project management

This study is focused on decision support in the context of product and service development projects. Decision support requires the capacity to characterize the current state of the project (performance evaluation) and the decision-makerʹs point of view. However, the different projects’ stakeholders do not have the same needs in terms of performance evaluation to support their decision-making processes. Furthermore, in some cases controlling project performance using the elementary components of the Iron Triangle (Cost, Time and Quality) alone seems inefficient. This paper proposes a new multi-dimensional Project Performance Measurement System that would enable managers to deal with the volume of data. The proposition integrates the only character of each project (tasks, objectives, decision-makers personality and competences), several good practices in terms of universal project management dimensions on the one hand, and in terms of performance analysis on the other hand. Then, we show how an aggregation tool called MACBETH is used to analyze the performance measures according to project managers’ own performance interests. A case study illustrates the proposed system.