Title of article :
Developing an index for online customer satisfaction: Adaptation of American Customer Satisfaction Index
Author/Authors :
S.-H. Hsu، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 2008
Keywords :
customer Satisfaction Index , Online satisfaction , E-service quality
Journal title :
Expert Systems with Applications
Journal title :
Expert Systems with Applications