Identifying and ranking factors that effect on supply chain performance of trading companies in field of import

In recent years, the supply chain management has growing importance in management issues due to the increasing competition in the global markets. Supply chain management knowledge found in 1990 and includes planning and product management, transportation and distribution to the end user. This knowledge presents a solution for improving industries and enhances the competitiveness. The supply chain management is a set of facilities, materials, customers, products and inventory control methods, purchasing and distribution, and also relationship between customer and supplier which started with row material and finished by end user. Since the supply chain management plays an important role in the processes of production, trade and services; so measuring of its performance is an essential element for measuring the companyʹs performance. Supply chain performance measurement includes a wide range from measuring the performance of an independent organization to whole supply chain. Therefore supply chain performance measurement is one of the comprehensive strategies in decision making that needs more attention in order to increase performance of long term efficiency in supply chain. In current paper according to the concept of a balanced approach and relevant references and also interview by experts, the key performance indicators (KPI) identified and evaluation criteria explained. Then ranked indicators according to their importance, after that categorized them using exploratory factor analysis techniques and then named each category according to its literature and finally proposed recommendation for improvement based on importance priority. The real world case study was SCM department of Goldiran Company, the sole agent of LG Electronics, Korea in Iran.