Separating financial from commercial customer churn: A modeling step towards resolving the conflict between the sales and credit department

Jonathan Burez، نويسنده , , Dirk Van den Poel، نويسنده ,

روزنامه با شماره پیاپی سال 2008

18

497

514

Customer intelligence , Analytical customer relationship management (aCRM) , Customer churn , Commercial churn , Attrition research , Credit risk , Out-of-period validation , Financial churn

Expert Systems with Applications

2008

Expert Systems with Applications

187176