Title of article
Consumer response to service and product quality: A study of motor vehicle owners
Author/Authors
N. P. Archer، نويسنده , , G. O. Wesolowsky، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 1996
Pages
16
From page
103
To page
118
Keywords
empirical research , quality , Service Operations
Journal title
Journal of Operations Management
Serial Year
1996
Journal title
Journal of Operations Management
Record number
189949
Link To Document