The relationship between service customersʹ quality assurance behaviors,The relationship between service customersʹ quality assurance behaviors, satisfaction, and effort: A cost of quality perspective

William E. Youngdahl، نويسنده , , Deborah L. Kellogg، نويسنده ,

روزنامه با شماره پیاپی سال 1997

14

19

32

Quality costs: Service: Customer: Value , quality assurance

Journal of Operations Management

1997

Journal of Operations Management

189999