Title of article :
Reengineering service operations: a longitudinal case study
Author/Authors :
Ram Narasimhan، نويسنده , , Jayanth Jayaram، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 1998
Keywords :
Participant-observation research , Longitudinal case study , Business process reengineering , Service Operations
Journal title :
Journal of Operations Management
Journal title :
Journal of Operations Management
