مرکز منطقه ای اطلاع رساني علوم و فناوري - New measurement scales for evaluating perceptions of the technology-mediated customer service experience

Title of article :

New measurement scales for evaluating perceptions of the technology-mediated customer service experience

Author/Authors :

Craig M. Froehle، نويسنده , , Aleda V. Roth، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2004

Pages :

From page :

To page :

Keywords :

Measurement and methodology , service operations , technology , Empirical research

Journal title :

Journal of Operations Management

Serial Year :

2004

Journal title :

Journal of Operations Management

Record number :

190566

Link To Document :