Title of article
Conceptualizing visitor satisfaction management in heritage settings: an exploratory blueprinting analysis of Leeds Castle, Kent
Author/Authors
Eric Laws، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 1998
Pages
10
From page
545
To page
554
Keywords
diary research , service blueprint , Service design , heritage. service quality
Journal title
Tourism Management
Serial Year
1998
Journal title
Tourism Management
Record number
195555
Link To Document