مرکز منطقه ای اطلاع رساني علوم و فناوري - Service quality of travel agents: the case of travel agents in Hong Kong

Title of article :

Service quality of travel agents: the case of travel agents in Hong Kong

Author/Authors :

Terry Lam، نويسنده , , Hanqin Qiu Zhang، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 1999

Pages :

From page :

341

To page :

349

Keywords :

Perceptions and expectations , SERVQUAL , Travel agents , Customer satisfaction

Journal title :

Tourism Management

Serial Year :

1999

Journal title :

Tourism Management

Record number :

195598

Link To Document :