Self-reported judgements of management and governance issues in stormwater and greywater systems

Empirical evidence on how to best operate and maintain greywater and stormwater systems is needed. Therefore, a survey was developed to explore operational and maintenance requirements of these systems. This paper reports on quantitative and qualitative methods used to determine attributes of “effective” greywater and stormwater systems in Australia, according to the management issue criteria used in the framework. Managers of stormwater and greywater systems were asked their opinion on the technical reliability, financial success, reduction in freshwater consumption and satisfaction of the end-user of the system. The data has then been analysed to determine which managing agency and predominant employee type manage to contribute significantly towards enhanced system performance according the prescribed criteria, while also accounting for the relative technical complexity of each system.